It is our pleasure to provide safe and comfortable transportation. With an eye on safety and to avoid obstructing fellow passengers, we ask you to follow the lawful regulations and our house rules. Listed below are all the instructions and rules that you should be aware of for travelling with a bicycle, strollers, or wheelchair.

You may take your pet with you for free in a bag, on your lap or on a short lead. A folding bicycle is considered hand baggage and thus can be taken on the vehicle for free. 

Taking your bicycle on public transport?

You are welcome to take you bicycle with you outside rush hours on the metro and IJtram 26. This is how it works:

- You must pay to take your bicycle with you. View bicycle map
- Never take your bicycle with you during rush hours. The rush hours are Mon-Fri 07:00 to 09:00 and 16:00 to 18:30.
- Only take your bicycle on the metro with the doors that have a blue bicycle sticker.
- Place your bicycle in the space reserved for that purpose.
- The bicycle space on the metro and IJtram 26 can accommodate two bicycles.
- Bicycling on platforms and at stops is not permitted.

Please obey the rules otherwise you risk being fined.

Taking a stroller on public transport

  • Strollers must never cause a nuisance or obstruct the walkways. Please always put your stroller in the space intended for that purpose and always keep the walkways free.
  • The baby buggy/wheelchair spot is located in the middle section (near the exit doors) of the tram and near the conductor in the Combino tram (new type of tram). In the older trams that have a lower middle section, this is the spot to put the baby buggy. The oldest type of trams only have room on the rear observation platform.
  • Wheelchair users always take precedence over strollers!
  • The space is limited. If the spot is taken up by a wheelchair or baby buggy then you must fold up your baby buggy.
  • You are responsible for the safety of your child. Use the brake on your stroller and ensure that your child is secure.
  • Follow the instructions of our staff. They may deny you access if you refuse a request to fold up your stroller.

Travelling with a wheelchair on public transport

  • Wheelchair users always take precedence over strollers!
  • The allocated space is limited, so if the spot is already taken by wheelchairs or strollers, then you must fold up your stroller.
  • For both tram and bus, the wheelchair space is also the stroller space. Please remember that a wheelchair always takes precedence over a stroller. Read more about public transport accessibility.

Scoot mobile in public transport

A scoot mobile is permitted as long as there is sufficient room in the tram or metro. The maximum permitted dimensions are 120 cm in length, 70 cm in width and 109 cm in height. You must always follow the instructions of the driver or conductor. The driver or conductor may refuse entry to a scoot mobile for reasons of passenger safety.

Not in the bus
Scoot mobiles are not permitted on buses.