Order and product terms and conditions

This page lists the general terms and conditions for placing orders on the website and the product terms and conditions for all travel products. The terms and conditions explain how you can change or terminate a season ticket. An explanation is also given on what to do in the event of theft or loss of your OV-chipkaart that has a season ticket loaded on it. 

2016 or 2017?

If your season ticket commenced in 2016, the terms and conditions for 2016 apply. If your season ticket commenced this year, the terms and conditions for 2016 apply.