Order and product terms and conditions

You can find the general terms and conditions for the webshop and for all travel products. The terms and conditions includes a description on how you change or terminate a season ticket and what to do in the event of loss or theft of your OV-chipkaart that has a season ticket loaded on it. 

2015 or 2016?

If your season ticket became valid in 2015 then the 2015 terms and conditions apply. If your season ticket became valid in 2016 then the 2016 terms and conditions apply.