FAQ - Frequently Asked Questions

Below are answers to some questions about displays showing current travel information.

What information do I see on the display?

  • On the display, you will see the route number and the current departure times for all buses and trams stop at the station.
  • 30 seconds before the vehicle departs, you will see this on the display.
  • Text may also be displayed with information about your trip.
  • A overview display will also shows the platform number. 

When will the displays be placed in the city?

Starting in January 2016, we will ready two screens per day. If all goes well, we will increase this to four a day. It is difficult to specify an exact end date because of unforeseen circumstances such as weather or road work activities being delayed.

Will there be displays showing current travel information outside of Amsterdam's borders?

The displays will be placed in the area covered by GVB. Thus, this will also happen outside the city limits. 

Will the travel information displays reach all travelers?

We expect that when all displays are in place, 90% of the travelers will have access to the information. 10% of travelers will board where there is no displays with travel information.

The display is broken / the travel information is wrong. Where do I report this?

If the travel information about a GVB bus or tram is wrong or the screen is defective, please contact Customer service GVB or complete the form.

If the travel information for EBS Connexxion is wrong, please contact Connexxion Customer Service via www.connexxion.nl or 0900 - 266 63 99 (€0.028 per minute + €0.0951 + your normal calling costs) or EBS Customer Service via www.ebs-ov.nl or 0800-0327 (free).

Are the displays acceptable for people with a visual impairment?

For people with visual impairments, there is a button on the side of the post. If you press this button, you hear the travel information that is on the display. 

Is it possible for an info display to be placed at "my" stop?

The locations where the screens will be placed is already decided, namely, where travelers board the most. Unfortunately, not all stops will get with a display because of the limited budget,