Privacy policy

Data about the use of the GVB website and the feedback that we receive from our visitors help us to further develop and improve the website. We ask your name and address when you contact customer service, for example, when you report a lost object. GVB considers it extremely important that the personal data of our passengers is treated and safeguarded with the greatest care. The requirements stipulated in the Personal Data Protection Act also apply to the information that you submit to us via our website. An explanation specific to the internet is given below. 

No commercial use of data by third parties

GVB does not make your personal data available to third parties for their own (commercial) use. Nor will your personal data be sold to third parties or transferred to countries outside the European Union. GVB is required by law to cooperate and make personal data available to assist investigatory authorities such the police, fiscal intelligence and investigation service, and so on. In such cases, GVB conscientiously investigates the authority of the investigative agency and will comply with these legal requirements as these are stipulated in the personal data protection act. 

Click behavior

On our website, general statistical data is kept on the use of our website, such as the most requested pages. The goal is to see how many visitors view the GVB website, how much time visitors spend on the site, which pages are visited most often, what information is most often downloaded, etc. This allows us to optimize the design of the website so that GVB can further improve the services provided via the website, for example, to provide more targeted information for our customers on the web site. For clarities sake: this only concerns is the general information that is recorded. No personal information is collected from visitors. Your personal information is never recorded via the Internet without your express permission, for example, when requesting information. 

Use of Cookies

Information about the number of visits to the GVB website are kept to measure the interest in different parts of the site. This allows GVB to adjust the website according to the experience of its users and make access to the website easier. To do so, GVB needs to use temporary cookies, which are small files saved on your hard drive. The cookies do not contain any personal information about visitors. If you do not want this to happen, you can block the use of cookies by changing the settings in your browser (e.g. Firefox, Chrome, etc.) If you do so, you will still be able to read all parts of our website. 

Technological safeguards

To optimally protect your personal information from unauthorized access or unauthorized use, GVB makes use of security technology. These safeguards satisfy the requirements of the Personal Data Protection Act. 

Privacy policy of third parties

On our website you will find links to websites of other organizations. GVB cannot be held liable for the manner in which these third parties handle personal data. We recommend that you always check the privacy policy of those parties or to contact them for a further explanation about their policy with regard to the use of personal data.


If you use the MijnGVB website service, GVB records your information as the authorized user, namely, your e-mail address and password. If you use a contact form, you will be asked to record your name and address.
As an authorized user, you can see what information is recorded by GVB about you as a season ticket holder. You are able to enter and change this information yourself. You are also able to opt in to be informed by e-mail about scheduled diversions on a particular GVB route of your choice.