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Questions, complaints and contact

Do you have questions or complaints related to GVB processing of your personal information? Do you have comments or suggestions about this privacy statement? Or, do you want to exercise your rights (including the right to review, correct, or delete data). Then you are welcome to contact us:

Making contact

Please note: the e-mail address provided below is intended solely for questions, complaints and comments relating to the aforementioned privacy issues. Questions and complaints relating to other matters will not be handled here and neither will they be forwarded to others: please submit these yourself at Customer service.

By email: privacy@gvb.nl

Or, by letter:
GVB Exploitatie B.V.
Attn: Data Protection Officer
Postbus 2131
1000 CC AMSTERDAM

More information and you must submit can be found in the section "Your privacy rights". Our Data Protection Officer or the Privacy Team will respond as quickly as possible.

In addition, in cases where the "Processing OV-chipkaart personal data code of conduct" applies, you can bring your complaints and differences to the Consumer Complaints Board

Do you believe your privacy rights have been violated or that GVB acts in conflict? Then you can submit your complaint to the Data Protection Authority