Lost property

If you have lost something in one of our vehicles, you can look here to see whether it has been found. You do not need to call us. 

Look for lost object

At the end of the day, found items are collected at all tram depots, bus garages, and metro terminals. The next morning, all items found will be brought to the lost and found counter. The items will then be registered, at which point you can see whether your lost item was found.

Note! We do not register valuable papers, diplomas, or bank cards. Passports and ID cards are sent directly to the issuing municipality. 

  • Lost an item Monday through Thursday? Then check on the following workday starting at 14:00.
  • Lost an item Friday through Sunday? Then check on Monday starting at 14:00.

If a lot of items are found, it can take a while for it all to be registered. So, it is possible that some items are not yet registered online by 14:00. Please take this into account, especially after the weekend, and check again at a later time.

Is your lost property still not listed after three days? If so, then unfortunate your item was not found. 

Found object

If your lost property is listed, click on the "this item is mine" button. You will need to prove that the item is yours by describing some feature of the item that are not shown on the photo, such as,

  • the contents of a bag
  • damage to a phone
  • the screensaver on a laptop or phone
  • on what route the items was lost
  • or you have the purchase receipt for the item

Note: It is important that you go through the entire process to identify yourself as the owner. Only then will you be able to make an appointment to pick up your property at the counter, or have it shipped to you. 
If you opt to have your property sent to your home, you will have to pay the shipment costs.

Getting your lost property

Once it is established that you are the owner, it is easy for you to have your property sent to your home. If you prefer to pick your property yourself, you must make an appointment to pick up your property at the counter.
Please remember to bring valid identification and the registration number.

Lost property
Burgerweeshuispad 201
1076 GR Amsterdam

Opening hours:
Monday to Friday, 14:00 to 18:00.
Closed: Saturday, Sunday and official holidays.

Note

GVB is not liable when you lose your property in any of our vehicles. Perishable items will be removed from bags and disposed of for hygiene reasons and to prevent vermin.