If you have lost something in one of our vehicles, you can look here to see whether it has been found. You do not need to call us.
At the end of the day, found items are collected at all tram depots, bus garages, and metro terminals. The next morning, all items found will be brought to the lost and found counter. The items will then be registered, at which point you can see whether your lost item was found.
Note! We do not register valuable papers, diplomas, or bank cards. Passports and ID cards are sent directly to the issuing municipality.
The following applies due to the Easter holidays: if you lose something on Thursday 18 April, Friday 19 April, Saturday 20 April, Sunday 21 April, or Monday 22 April, you will be check whether your property was found on our website as of Tuesday 23 April 14:00.
If a lot of items are found, it can take a while for it all to be registered. So, it is possible that some items are not yet registered online by 14:00. Please take this into account, especially after the weekend, and check again at a later time.
Is your lost property still not listed after three days? If so, then unfortunate your item was not found.
If your lost property is listed, click on the "this item is mine" button. You will need to prove that the item is yours by describing some feature of the item that are not shown on the photo, such as,
Note: It is important that you go through the entire process to identify yourself as the owner. Only then will you be able to make an appointment to pick up your property at the counter, or have it shipped to you.
If you opt to have your property sent to your home, you will have to pay the shipment costs.
Once it is established that you are the owner, it is easy for you to have your property sent to your home. If you prefer to pick your property yourself, you must make an appointment to pick up your property at the counter.
Please remember to bring valid identification and the registration number.
1076 GR Amsterdam
Monday to Friday, 14:00 to 18:00.
Closed: Saturday, Sunday and official holidays.
On Monday 24 and Monday 31 December, the kiosk will be open from 14:00 to 16:00.
GVB is not liable when you lose your property in any of our vehicles. Perishable items will be removed from bags and disposed of for hygiene reasons and to prevent vermin.