Line number and direction not on bus and tram

Because of a system disruption, the line numbers and travel directions are not visible on a number of our vehicles. Our excuses for this inconvenience.

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Lost & Found

If you have lost something in one of our vehicles, you can look here to see whether it has been found. You do not need to call us. 

Look for lost object

At the end of the day, the objects which have been found are collected from all tram depots, bus garages and final stops of our metro lines. Found objects are not collected from these points every day. Below you will find an overview of when the found objects are registered and can be viewed in iLost.

Note! We do not register valuable papers, diplomas, or bank cards. Passports and ID cards are sent directly to the issuing municipality. 

  • Lost something on Monday or Wednesday? Then check on the following working day from 14:00.
  • Lost something on Tuesday? Then check on Thursday from 14:00.
  • Lost something on Thursday, Friday, Saturday or Sunday? Then check on Monday from 14:00.

If many items have been found, the registration process can take a while. So, it is possible that some items are not yet registered online by 14:00. Please take account of this, especially after the weekend, and check again at a later time.

If, after three days, your lost property is not on the list of found items, then unfortunately your item has not been found. 

Found object

If your lost property is on the list of found items, click on the "this item is mine" button. You will need to prove that the item is yours by describing some feature of the item that is not shown on the photo, such as

  • the contents of a bag
  • a damage to a phone
  • the screensaver on a laptop or phone
  • on which route the item was lost
  • or you have the purchase receipt for the item

Note: It is important that you go through the entire process to identify yourself as the owner. Only then will you be able to make an appointment to pick up your property at the counter, or have it shipped to you. 
If you opt to have your property sent to your home, you will have to pay the shipment costs.

Obtaining your lost property

Once it has been established that you are the owner, it is easy for you to have your property sent to your home. If you prefer to collect your property yourself, you must make an appointment to come to the counter.
Please remember to bring a valid identification and the registration number of the item.

Lost Property counter iLost (visit possible only with appointment)

Zekeringstraat 17A
1014 BM Amsterdam
(next to metro station Isolatorweg)

Opening hours:
Monday to Friday from 14:00 to 18:00.
Closed on Saturday, Sunday and official holidays.

Note

GVB is not liable when you lose your property in any of our vehicles. Perishable items will be removed from bags and disposed of for hygiene reasons and for pest control.