At the end of the day, found items are collected at all tram depots, bus garages, and metro terminals. The next morning, all items found will be brought to the lost and found counter. The items will then be registered, at which point you can see whether your lost item was found.
Note! As of 1 August, we will no longer record valuable papers, diplomas, or bank cards. Passports and ID cards will be sent directly to the issuing municipality.
- Lost an item Monday through Thursday? Then check on the following workday starting at 14:00.
- Lost an item Friday through Sunday? Then check on Monday starting at 14:00.
If a lot of items are found, it can take a while for it all to be registered. So, it is possible that some items are not yet registered online by 14:00. Please take this into account, especially after the weekend, and check again at a later time.
Is your lost property still not listed after three days? If so, then unfortunate your item was not found.