GVB does everything possible to ensure we run on time. Unfortunately, delays cannot always be avoided. The refund scheme is available to compensate you for such inconveniences. We provide the details below.
In the following situations 1, 2, and 3, we will compensate you for your taxi fare within the GVB service region.
In situation 4, we will compensate you for your taxi fare to your destination within the surrounding concession areas Amstelland-Meerlanden, Waterland, or Zaanstreek.
1. The cancellation of the last run
If no vehicle arrives within 20 minutes after the indicated departure time for the last run on the day route.
2. A delay of more than one hour.
If you have been delayed more than an hour at a stop and there is no alternative public transport available. This rule does not apply to metro 51. See situation 3 below.
3. A delay of more than one hour with metro 51.
If you have been delayed more than a half an hour at a metro 51 stop and there is no alternative public transport available.
4. Missing the last regional bus due to a metro 52 disruption
If you miss the last EBS or Connexxion bus at metro station Noord or Station Zuid to the surrounding concession areas Amstelland-Meerlanden, Waterland, or Zaanstreek due to a metro 52 disruption preventing you arriving on time in one of the indicated trips.
This means the trips with metro 52 with arrival times at the Noord at 00:007 and 00:37 and the trips with arrival times at the Zuid at 00:20 and 00:35.
The compensation amounts to the taxi fare from the stop where you experienced the delay to you destination within GVB's transport region (in situation 1 and 2), or to your destination within the surrounding concession areas Amstelland-Meerlanden, Waterland, or Zaanstreek (in situation 3).
Ask for a taxi fare receipt. Complete the complaint/request/compliment form using the link below.
If your travel time takes 35 minutes longer due to a delay or cancellation to get to a connecting route and this leads to you being charged twice for the base rate, we will refund the double paid base rate.
You request a refund for the double paid base rate by calling our Customer Service at 0900 8001.