In the following situations, we will compensate you for your taxi fare within the GVB service region.
1. Missing a guaranteed connection
This is when no vehicle arrives within 20 minutes of the indicated transfer time for the three following guaranteed connections.
Bus 33 to bus 30
Bus 33 to bus 31
Metro 51 to bus 62
2. The cancelling of the last run
If no vehicle arrives within 20 minutes after the indicated departure time for the last run on the day route.
3. A delay of more than one hour
If you have been delayed more than an hour at a stop and there is no alternative public transport available.