If your refund is greater than 50 euros, the amount will be split up into smaller amounts. This is to prevent the possibility of it not being possible to load money on your card when it would exceed the maximum amount allowed. 150 euros is the maximum amount you can load your card.
Transactions can be carried out up to the 150 euros limit. Transcations where the balance would exceed 150 euros are not processed. All transactions remain available for three months to be picked at a later time. This is after you have traveled and your e-purse balance is lower. But... you must pick it up before 1 December.
If you often use route 55, it is best to go to one of our vending machines one (or more times) to pick up an amount. Make sure that you have traveled enough between pick ups.
If you have questions or are not seeing an amount, please go to one of our service desks or contact customer service by phone. Make sure you have your card number handy.
We cannot provide any information ahead of time because GVB does not have the personal details associated with your card.
As a passenger, you pay for the number of kilometers traveled including when there is a (scheduled or unscheduled) diversion. Sometimes you will travel a shorter or longer route. In the case of route 55, the circumstances are exceptional and the diversion is so long that the parties will make an exception and provide compensation.
In consultation with the Amsterdam Travel Region, we decided to reduce the kilometer rate for bus 55. As of 5 August 2019, this will be 58% of the normal rate. The average price difference for a two-way trip on route 55 while traveling on an e-purse balance will be 0.35 euro lower than when you traveled on route 51.
The adjustment means that it will be cheaper for almost all e-purse balance travelers for a two-way trip. Following the reduction, 8% of the (full rate) e-purse balance, travelers will see a negative difference of maximally 0.15 euro compared to a two-way trip on the old route 51. If you are in this group, you can report this to our Customer Service via 0900-8011 or the contact form.