Forgot to check out?

Do you have a public transport chip card? If so, you already know that you need to check in and out for every trip. Nevertheless, it's possible to miss checking out. This is why there is now (click for English site). 

Request refund in three simple steps

Remember to request your refund within three months. It works as follows:

Step 1: register
Go to and sign in using your public transport chip card number. If you have a personal public transport chip card, also enter your birthdate.

Step 2: enter info
The website lists all rides without a check out. Note: It may take up to 14 days before you see your missed check out refund. If after this period your trip still does not show up, you can try again after a few days. 
Want to request a refund for a trip? Enter the boarding location and the destination. The balance will be displayed immediately.

Step 3: collect
Your requested balance refund will be readied. You can reload it on your OV-chipkaart at an add-value machine and then use it to travel.

Worth knowing

The money that remains over from all claims is used in projects and measures to improve public transportation and in this sense flows indirectly but always back to the travellers where it belongs.