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Routes and times

All the information you need to plan your journey and check whether there are diversions on your route

More info about routes and departure times

Travel products

Do you use public transport once in a while, regularly, or often? We offer plenty of travel products to choose from. Which product fits your situation best and how much does it cost?

More info on travel products

Customer service

We're happy to help you. Many answers can be found online but if your question is not answered or something is unclear, please contact us.

More info about customer service

Visit Amsterdam

Public transport is the best way to get to know the city and visit attractions. Find all information about the right travel product and travel with ease throughout Amsterdam.

More info about visiting Amsterdam

Accessible public transport

We want to provide the most comfortable transport possible. GVB works hard on making public transport accessible for all passengers. All of our vehicles are accessible by wheelchairs and strollers. Mobility scooters may go on trams and metros under certain conditions.

You can also check whether a stop is accessible on the page for the route. Go to "Routes and schedules" and select a route. A "closed" circle means the stop is accessible. 

Traveling with a wheelchair, mobility scooter, or stroller

We explain here how you can travel with a wheelchair, mobility scooter, or stroller.

Traveling with a wheelchair or stroller on public transport

When boarding, people with a wheelchair take precedence over people with a mobility scooter or stroller. People with a mobility scooter (only on the tram and metro) - that meet the conditions - take precedence over people with a stroller.

The buses have a low floor and a special wheelchair spot in the middle of the bus. This spot is indicated with a wheelchair sticker. The trams of the 'older type' have a wheelchair spot in the low middle section of the tram. The new type of tram, the Combino, has a wheelchair spot located by the conductor. The spots in the trams are indicated with a sticker.
In the tram and bus, the wheelchair spot is also the stroller spot.

Mobility scooter in the tram and metro

An electric mobility scooter may go on the tram or metro when there is sufficient room and under certain conditions. See below. Mobility scooters are not permitted on the bus.

Which mobility scooters are permitted?

Electric mobility scooters that are maximally 120 cm in length, 70 cm in width, and 109 cm in height are permitted. Mobility scooters that are larger than these maximum dimensions are not permitted. Examples of which mobility scooters are and are not permitted are shown below.

Examples of mobility scooters

Which mobility scooters are permitted?

Safety

It is best to place your wheelchair or mobility scooter so that your back is towards the driving direction. Although you will travel backwards, it is the safest method in the event of an emergency stop.

May I bring my bicycle?

If you use your bicycle for medical reasons, you may bring it on-board our vehicles when the bicycle (if necessary, folded up) does not exceed the permitted dimensions, namely, 120 cm in length, 70 cm in width, and 109 cm in height.

Always obey the instructions of the driver or conductor

Please be sure to follow the directions of the driver or conductor. The driver or conductor have the right to refuse a wheelchair, mobility scooter, bicycle, or stroller on behalf of the safety of yourself and other passengers. For example, when there is insufficient room in the event of an emergency.

Accessible planning

When requesting travel advice in our trip planner, it is possible to tick the option 'Accessible planning' under 'Extra options'. When you select this option, only those travel options which take account of the accessibility of stops and vehicles will be displayed.  

Accessible website

We do our best to make our website as accessible as possible for people with a visual handicap. You can read about the extent that this website meets such requirements in the Accessibility Association report. 

Rapport toegankelijkheid