Accessible public transport

We want to provide the most comfortable transport possible. GVB works hard on making public transport accessible for all passengers. All of our vehicles are accessible by wheelchairs and strollers. Mobile scooters may go on trams and metros under certain conditions.

You can also check whether a stop is accessible on the page for the route. Go to "Routes and schedules" and select a route. A "closed" circle means the stop is accessible. 

Web page Group Transport Videos has eight videos produced by the Group Transport Program of the municipality of Amsterdam.

Traveling with a wheelchair, mobile scooter, or stroller

We explain here how you can travel with a wheelchair, mobile scooter, or stroller.

Traveling with a wheelchair or stroller on public transport

When boarding, people with a wheelchair take precedence over people with a mobile scooter or stroller. People with a mobile scooter (only on the tram and metro) - that meet the conditions - take precedence over people with a stroller.

The buses have a low floor and a special wheelchair spot in the middle of the bus. This spot is indicated with a wheelchair sticker. The trams of the 'older type' have a wheelchair spot in the low middle section of the tram. The new type of tram, the Combino, has a wheelchair spot located by the conductor. The spots in the trams are indicated with a sticker.
In the tram and bus, the wheelchair spot is also the stroller spot.

Mobile scooter in the tram and metro

An electric mobile scooter may go on the tram or metro when there is sufficient room and under certain conditions. See below. Mobile scooters are not permitted on the bus.

Which mobile scooters are permitted?

Electric mobile scooters that are maximally 120 cm in length, 70 cm in width, and 109 cm in height are permitted. Mobile scooters that are larger than these maximum dimension and/or with a speed of maximally twelve to fifteen km per hour are not permitted. Examples of which mobile scooter are and are not permitted are shown below.

Examples of mobile scooters

Which mobile scooters are permitted?

Safety

It is best to place your wheelchair or mobile scooter so that your back is towards the driving direction. Although you will travel backwards, it is the safest method in the event of an emergency stop.

May I bring my bicycle?

If you use your bicycle for medical reasons, you may bring it on-board our vehicles when the bicycle (if necessary, folded up) does not exceed the permitted dimensions, namely, 120 cm in length, 70 cm in width, and 109 cm in height.

Always obey the instructions of the driver or conductor

Please be sure to follow the directions of the driver or conductor. The driver or conductor have the right to refuse a wheelchair, mobile scooter, bicycle, or stroller on behalf of the safety of yourself and other passengers. For example, when there is insufficient room in the event of an emergency.

Accessible website

We do our best to make our website as accessible as possible for people with a visual handicap. You can read about the extent that this website meets such requirements in the Accessibility Association report. 

Rapport toegankelijkheid