Privacy and OV-chipkaart

The OV-chipkaart
You use an OV-chipkaart to pay for all public transport in the Netherlands. You can load an OV-chipkaart with a balance on the e-purse or a travel product (season tickets, discount products, etc.).
You can choose from two different types of OV-chipkaart: personal or anonymous. There is also a disposable paper OV-chipkaart that can be bought and used for a limited duration or a specific trip. The disposable paper OV-chipkaart is an anonymous card.

The personal OV-chipkaart is a card that has your name and photo. You will need this if you want to make use of travel products requiring personal information, such as a season ticket or age reduction. If you choose the personal OV-chipkaart, you are known to the card issuer Trans Link Systems B.V. (Translink). If you purchase a season ticket from a public transportation company and allow them to load it on your OV-chipkaart, you are known to that public transportation company. You will remain anonymous to other public transportation companies.

Parties responsibility for OV-chipkaart
If you request a personal OV-chipkaart, Translink will be involved in its role as card issuer. To handle your request, Translink receives personal information about your that is used to make your personal OV-chipkaart and then send it to your address. Translink also allows you to block your personal OV-chipkaart if it is stolen. Translink is processor responsible for processing all of your personal information. Translink also processes check in and check out transactions that you carry out with your OV-chipkaart. For more information about Translink's privacy policy, we refer you to Translink's privacy statement on the website ov-chipkaart.nl/privacy. GVB cannot be held liable for Translink's privacy policy or the contents of its privacy statement.

If you have a personal OV-chipkaart that is loaded with a GVB annual season ticket, GVB will process your personal information to administer the GVB annual season ticket. GVB will then process data in its season ticket administration, such as the name and contact details of the annual season ticket holder, data related to your OV-chipkaart, data related to the payment, data related to the season ticket, and your date of birth. GVB processes this personal information to be able to implement the annual season ticket agreement. GVB is the processor responsible for processing this data and GVB's privacy statement applies. For the (financial) settling of your trip and to ensure the OV-chipkaart system works properly, GVB provides Translink with all travel transaction (including check in and check out data, location data, and chip ID0. For this processing, Translink is the processor for GVB.

When is there an association made between season ticket administration and transaction data?
Personal data, such as name and address for travelers with a personal OV-chipkaart loaded with a GVB season ticket, is processed by GVB for administering the season ticket. The transaction data (such as check in/out information, location and chip-id) are processed in the OV-chipkaart system. Season ticket administration is not part of the ov-chipkaart system and these are technically and physically separated. To protect the privacy of our passengers, the linking of this data is only possible at the express request of the passenger (for example, when provide services or when handling a complaint) of in case of (a suspected) fraud with an OV-chipkaart and then only by authorized persons.