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Video surveillance

We believe it is important that you feel safe in our vehicles and ferries, and our stations and stops, and in our buildings and premises. GVB safeguards your safety with human policing (such as the Special Investigating Officers, "BOAs"). We also use video cameras.
There are video cameras in our trams, buses, metros, and ferries (that also record sound). We also have video cameras in our metro stations, some tram stops, on the landings of ferries, and GVB buildings and premises. You will only see these cameras where these are indicated with stickers and/or signs.
 
Mood photos
GVB also posts mood photos at stations, stops, and in/on GVB vehicles and ferries. Both GVB and other parties can use these photos for (non-commercial) digital and print publications. Passengers may appear on these mood photos (for example, walking through a station or waiting at a stop).
 
Video and photo requests from external parties
GVB also grants some external parties explicit permission to record photos, videos, and films. For example, the NOS news channel that receives permission from GVB to record news items at a metro station. Even with permission, the external party must comply with GVB's privacy rules for passengers.
 
What is personal data processed for?
Camera surveillance is for your personal safety and the security of our staff, properties, and equipment. Recordings are used for: 
  • investigating and following up on people that commit a punishable or illegal act
  • recovering damages for (the staff of) GVB, passengers, and/or other road users because of a punishable or illegal act
  • monitoring for unsafe situations and/or overcrowding
  • monitoring for socially unsafe and undesirable behavior, such vandalism
  • engaging emergency services
  • preventing future incidents
We use recordings to train our staff involved with processing the recordings. Recordings are also used to investigate and reconstruct an accident. Finally, video cameras near a metro driver ensure they can see when the metro can depart safely. 
 
What personal data is processed?
Cameras record images were people are visible (and also record sound in the vehicles and on ferries). Camera recordings are viewed (and also listened to for vehicles and ferries). In the case of an incident, we can quickly handle it and investigate and follow up on violations and punishable acts.
 
Only staff that have been authorized for that purpose by GVB management may view (and listen) to recordings. This occurs in a room that is not accessible by other staff. If the recordings are usable for investigations and/or follow-up investigations, the recordings can only be preserved by staff authorized for that purpose may preserve. This staff are subject to a confidentiality agreement.
 
Basis for processing
The foundation for GVB using and processing recordings is based on legitimate interest.
 
If we did not have recordings, it would not be possible afterwards to investigate incidents or safeguard the safety of our passengers and staff.
 
Period of retention
GVB retains recordings from vehicles and ferries for 7 days when no incident occurred. Recordings of GVB stations, stops, buildings, and premises are retained for 28 days when no incident occurred.
 
We retain recordings for policing actions (e.g. recordings of an incident or crime) to forward to the police for use in punishable proceedings.
 
Have the police requested recordings? Then GVB forwards a copy of the recordings to the police and then delete the original. Have we forwarded recordings to the police on our own initiative as evidence for criminal proceedings? Then we retain those recordings until an irrevocable sentence has been pronounced issued for the proceedings.
 
For the use of recordings for civil proceedings (such as damages claims), we retain the recordings for 5 years after the case is closed. For proceedings dealing with personal injuries, we retain the recordings for 7 years after the case is closed. Recordings for investigations or training purposes are retained for 5 years.
 
Who does GVB share personal data with?
Has an incident occurred where GVB wants to file a report with the police and expects to submit recordings as (supporting) evidence? Then we view the recordings as quickly as possible. We can then forward the recordings within the statutory parameters to (investigatory) bodies when they request these based on a section of the law. For example, the AIVD, Labor Inspectorate, the Human Environment and Transport Inspectorate, and lawyers in legal proceedings.
 
Specific suppliers can view GVB recordings, such as a company that maintains the video cameras on behalf of GVB, cloud and hosting parties, and IT service providers. These are processor working on behalf of GVB.