Video surveillance

One measure that GVB takes to improve safety in public transport and at stations is video surveillance. In practice, video surveillance has proven to be an important tool in detecting and prosecuting punishable offenses and crimes.
Video surveillance in vehicles and vessels
All GVB trams, buses, metros, and ferries are fitted with video cameras. Video surveillance in our vehicle and ferries is intended to improve public safety for our employees and passengers and to protect property. The videos are used to detect and prosecute individuals that commit a punishable offense or crime, to redress injury or (in)tangible harm to employees or passengers due to a punishable offense or crime, and to teach employees that process the videos. In addition, the videos are used to investigate and reconstruct an accident. Finally, the video cameras near our drivers help them know when it is safe to depart from a metro stop or station.

The camera images are viewed as soon as possible when an incident occurred which GVB intends to report to the police and it is expected that the images could be considered as (supporting) evidence. In addition, the camera images are also be made available within the legal framework to law enforcement in their investigations. Only staff authorized by the GVB board may watch the images in the case of a police report or investigation. This occurs in an area not accessible to other staff. If the camera images are needed for an investigation and prosecution then these camera images are secured solely by employees authorized to do so. Camera images are not useful are destroyed within 24 hours of the images being viewed. The employees have signed a confidentiality agreement.

Video surveillance in metro stations
There is both human and video surveillance at metro stations and stop. This surveillance is intended to increase the public safety at the stations and stops and to prevent unsafe and undesired behavior of travelers. The camera images are only used in the investigation and prosecution of individuals that commit a criminal or illegal act, for redress of injury or (im)material damage as a consequence of criminal or illegal act, to redress established irregularities (including GVB resources) and training authorized staff involved in the processing of camera images.

The camera images at the metro stations and stops are viewed live by designated staff who are specifically authorized for this purpose. If there is an incident that may require an investigation, the time the incident took place is noted. The camera images are stored for up to one month before being automatically overwritten.

If GVB intends to press charges as a result of the incident, the camera images recorded at the time are viewed by other authorized employees of GVB. In addition, the camera images of the incident may also be viewed and/or made ​​available within the legal framework to law enforcement for their investigation. If the camera images are useful in an investigation and prosecution and can serve as supporting evidence then the images are safeguarded.