Responsible travel during corona

Prepare for your trip

From 6 November, it is compulsory to wear a face mask not just on public transport, but also, once again, at stations, covered platforms and stops. Distancing of 1.5m should also be maintained where possible. 
We ask you to bear this in mind too. Allow each other a pleasant journey. 

Purchase your ticket or travel product beforehand. If you have a public transport chip card, you can do this in the GVB app or online in our webshop. Or purchase a ticket at one of our many points of sale in the city.

Know the quieter travel times

To avoid peak pressure during rush hours, it is advisable to travel at quieter times (off peak) as far as possible. If you plan your journey using the GVB app or our online planner, icons will show how busy your route is expected to be, giving you a quick indication as to whether there is enough space on the vehicle at the time you wish to travel. You may then wish to alter your journey time accordingly and to opt for a quieter journey earlier or later in the day.

What face mask is/is not permitted in and around public transport?

On public transport, and from 6 November 2021, also at stations, on covered platforms and at stops, face masks must be worn by everyone aged 13 years and above. 

You are responsible for providing your own face mask. This is a non-medical face mask which covers the mouth, nose and chin. A scarf or bandana is not permitted. Neither is a plastic face mask, splash guard or face shield permitted, as they do not fully cover the mouth and nose.


Travellers with a medical condition or disability are exempt from this rule.

Travellers who are unable to wear a face mask due to a disability or chronic disease are not required to wear a face mask either. Neither are people who would become severely distressed by wearing a face mask. In both cases, that also applies to any carers travelling with them.
Whenever it is possible for travellers and/or their carers to wear a face shield, we urgently advise wearing one.
Whether you fall under this exemption will depend on your personal situation. That means that you must be able to prove why you qualify for an exemption from the face mask obligation.
Our employees are permitted to ask travellers not wearing a face mask why they are unable to fulfil the obligation.

Unique GVB face masks for a better world

For a limited time only, we at GVB are selling a unique, reusable face mask. Made in collaboration with the company Tiny Miracles from Amsterdam. This face mask not just enables you to travel in a responsible and sustainable manner, but you are also making a contribution to Tiny Miracles' mission to keep people out of poverty in India. 
The face masks are sold in packs of 2 via our Service & Ticket offices and cost €4.95 per set. Take a ride on the green side!