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Services and timetable changes

Coronavirus measures in and around public transport

Amsterdam is becoming busier again due to the relaxation of the coronavirus measures. Public transport is also becoming increasingly busier. To travel responsibly, we are in service (just like all other public transport in the Netherlands) as much as possible according to the 'normal' timetable. This applies as of 2 June. In addition, as of 1 June in and around public transport, some coronavirus measures will apply alongside our standard house rules. You will encounter these coronavirus rules in our trams, buses, metros, and ferries, and at stops and metro stations. These rules align with the previous Public transport protocol

And, after 1 June, you should still work as much as possible from home, only use public transport for essential trips, and if you must travel, avoid the busy (rush) hours and keep your distance from others. 
 


A summary of corona virus rules:
  • As of 1 June, everyone over 13 years and over must wear a face mask in public transport because it will not always be possible to keep a distance of 1.5 meters from others in vehicles and ferries. Read more about the details below and also where you can buy face masks at GVB locations.
  • Keep a suitable distance from others, preferably 1.5 meters or more if possible. 
  • Wash your hands thoroughly before and after your trip.
  • Additional rules apply at metro stations and stops when using stairs, escalators, and lifts to keep a sufficient distance from others. 
 
Please respect other travelers and GVB staff because we must work together to travel responsibly in this difficult time. 
 

As of 1 June, face mask must be worn

As of 1 June, passengers 13 years and older must wear a face mask in our trams, buses, metros, and ferries. You must wear a mask even if you are wearing a helmet on a moped or drive a car onto a ferry.
Wear a face mask is also highly recommended at metro stations and at stops.

You are responsible for acquiring your face mask. A non-medical face mask without a filter is sufficient (for example, made of cotton). A shawl or bandana is not sufficient to meet the requirements.

The state government decided not to distribute face masks for public transport. It stated that passsengers are responsible for acquiring a face mask at their own expense.

Where to buy?
Our GVB Service & Tickets kiosks now sell face masks for single use. We are selling the face masks as a service at the purchase price (2 for €2).

Face masks can be purchased from vending machines at certain GVB locations:
  • Central Station at the platform for metros 51, 53, and 54
  • metro station Nieuwmarkt at the Nieuwmarkt exit
  • metro station Waterlooplein at the Stadhuis exit
  • metro station Weesperplein, in the hall and in The Pitch store
  • metro station Wibautstraat at the North exit in The Pitch store
  • metro station De Vlugtlaan on the platform
  • Station Lelylaan in the hall in the old GVB Service & Tickets kiosk
  • metro station Noord in the hall
You can buy a packet of 5 for €5. PIN card payments only!

Please read the government's web page about how to wear a face mask and what requirements the mask must satisfy.

2 June: timetable expanding again

As of 2 June, the expansion of the timetable towards normal service will occur as follows. The expansion primarily affects the busier routes.

What changes occur as of Tuesday 2 June?

  • Trams 2, 7, and 12 and buses 34 and 41 will run more often on workdays and Saturdays.
  • Bus 21, 36, 44, 47, and 66 will run more often on workdays.
  • Bus 35, 55, and 69 will run more often on Saturdays 
  • Bus 36 is service on Saturdays. Rush hour bus 248 on workdays with longer buses to increase capacity. 


As of 2 June, you will find the timetable starting on Friday 29 May in the journey planners.

For clarities sake: tram 11, bus 240, bus 265, and night bus N86are not in service.
 

GVB Service & Tickets: new opening times and open again at Noord!

As of Saturday 30 May, we will expand our opening times. The Noord will also open on this day. The times as of 30 May:
 
GVB Service & Tickets Stationsplein Central Station
Monday through Sunday: 08:30 - 19:00.
 
GVB Service & Tickets Station Bijlmer and Station Zuid
Monday through Friday: 08:30 - 19:00.
Saturday and Sunday: 10:00 - 18:00.

GVB Service & Tickets Station Noord
Monday through Sunday: 10:00 - 18:00.
 

No more bicycles in tram 26

The adjusted boarding options means it is not longer permitted to take a bicycle on tram 26. 

Cancel season tickets and travel products

The coronavirus measures have reduced the number of people using public transport, so the timetable has been adjusted where fewer people are traveling. This has led to us receiving many questions about the early or interim cancellation of a variety of types of subscriptions and other travel products. 

Customer service opening hours adjusted

The opening times for GVB Customer Service also changed. Our staff is reachable Monday through Friday, 08:30 to 17:00. This applies to contact by phone and online-social media channels.
The phone waiting time may be longer than you are used to.
 

Buy your tickets beforehand: online or in presales

You cannot buy a ticket from the driver in our buses and trams. You can only buy a ticket from the conductor. It is better to be prepared for you trip by buying your ticket or travel product beforehand. You can do so online in our webshop if you have an OV-chipkaart. Or, you can buy a ticket at one of the many presales locations in the city. 

You can manage many things about your travel products from your home. For example, do you want a balance on your e-purse or renew your travel product? Try as much as possible to do this online during this virus period. It is easy for you to order purchase an e-purse balance or othe travel product in our webshop. You will then be able to pick up your order at one of the venind machines in your neighbourhood. You can then easily manage your product using MijnGVB.

Separate tickets can be bought at the stop/station vending machine or at one of the many GVB points of sale.