close

Services and timetable changes

Welcome back on our public transport!

As of Wednesday 1 July, public transport will be once again available for everyone. The recommendation to only take public transport for necessary trips no longer applies. This means that there will be more space in the trams, buses, metros, and ferries for anyone who uses our vehicles regardless of the reason for travel.
 
And, we're really happy about this. Because we missed so many passengers. We do ask you to avoid crowding and avoid the rush hours as much as possible. You are required to wear a face mask on public on public transport. 

You may also use public transport for a nice day out. As we have already stated, we do ask you to avoid crowds and to spread your travel over the entire day as much as possible. 
Do use the seats as much as possible and give each other plenty of space also when you must stand.

And, we must stress that you please respect other travelers and GVB staff because we must work together to travel responsibly in this difficult time. 
 

Bicycles may be taken on tram 26

As of Wednesday 1 July, you may also once again take bicycles with you on tram 26.

Face mask required

As of 1 June, passengers 13 years and older must wear a face mask on our trams, buses, metros, and ferries. You must wear a mask even if you are wearing a helmet on a moped or drive a car onto a ferry.
Wear a face mask is also highly recommended at metro stations and at stops.

You are responsible for acquiring your face mask. A non-medical face mask without a filter is sufficient (for example, made of cotton). A shawl or bandana is not sufficient to meet the requirements.

The state government decided not to distribute face masks for public transport. It stated that passengers are responsible for acquiring a face mask at their own expense.

Where to buy?
Our GVB Service & Tickets kiosks now sell face masks for single use. We are selling the face masks as a service at the purchase price (2 for €2).

Face masks can be purchased from vending machines at certain GVB locations:
  • Central Station at the platform for metros 51, 53, and 54
  • metro station Nieuwmarkt at the Nieuwmarkt exit
  • metro station Waterlooplein at the Stadhuis exit
  • metro station Weesperplein, in the hall and in The Pitch store
  • metro station Wibautstraat at the North exit in The Pitch store
  • metro station De Vlugtlaan on the platform
  • metro station Jan van Galenstraat, on the platform
  • metro station Postjesweg, on the platform
  • Station Lelylaan, in the hall in the old GVB Service & Tickets kiosk
  • metro station Heemstedestraat, on the platform
  • metro station Henk Sneevlietweg, on the platform
  • metro station Noord in the hall
You can buy a packet of 5 for €5. PIN card payments only!

Please read the government's web page about what requirements the face mask must satisfy.

Face mask: how to wear it properly

We have received questions and reactions about the proper use of a face mask. Not everyone wears the face mask in the proper manner even though it is important for yourself and your fellow passengers. 
 
The government website provides an instruction video that explains how you wear a non-medical face mask on public transport.
 
The video states that public transport may only be used for necessary trips. You can ignore this statement as of 1 July. 
 

Buy your tickets beforehand: online or in presales

You cannot buy a ticket from the driver in our buses and trams. In the tram, you can only buy a ticket from the conductor. There is no conductor in trams 4, 19, and 24. So, It is best to be prepared for your trip by buying your ticket or travel product beforehand. You can do so online in our webshop if you have an OV-chipkaart. Or, you can buy a ticket at one of the many presales locations in the city. 

You can manage many things about your travel products from your home. For example, do you want a balance on your e-purse or renew your travel product? In the future, try as much as possible to do this online during this virus period. It is easy for you to order purchase an e-purse balance or other travel product in our webshop. You will then be able to pick up your order at one of the vending machines in your neighbourhood. You can then easily manage your product using MijnGVB.

Separate tickets can be bought at the stop/station vending machine or at one of the many GVB points of sale.