Services and timetable changes

Our services have been adjusted

We have discussed the government's stricter measures to further constrain the spread of the coronavirus with the public transport sector and have once again introduced additional measures. All public transport companies, including GVB, are kept up to date about the coronavirus situation by the government and the RIVM (the National Institute of Public Health and Environmental Protection).

The additional measures affect our services. For example, we have adjusted the opening times of GVB Customer Service and Service & Tickets counters. In some trams, some adjustments make it possible to once again purchase tickets from the conductor. And, sufficient room is available in trams, buses, metros, and ferries to allow passengers to maintain social distancing rules, i.e. staying 1.5 meters apart.

This exceptional situation demands exceptional measures. We ask you to kindly bear with us. Despite of the virus, we wish you a great and safe journey.

Timetable adjusted

As of 23 March 2020, the first round of changes to our services went into effect. The second round of changes will take effect on 30 March 2020. The goal of phasing in the service changes is to ensure there is enough capacity to transport all passengers to their destination while, at the same time, keeping vehicles sufficiently apart.

Unfortunately, circumstances may force us to cancel runs or make other changes. So, please always check your journey before you travel.

Changes as of Monday 30 March 2020

  • Metro 51 not in service. Between Overamstel and Spaklerweg you can travel via the Van der Madeweg using metros 50 respectively 53 and 54. 
  • Rush hour trams 6 and11, and rush hour buses 222, 240, 248, and 265 and night bus N86 are not in service. All stops and destinations can be reached using other routes.
  • As of 30 March, trams and metros will run at a fixed interval every 15 minutes on the specific base timetable in effect during the days of the week. There are a few exceptions.
  • As of Monday 6 April, trams 1 and 17 will run a little more often during the rush hours. The timetable will be adjusted and will be available in the journey planners as of 14 April. 
  • As of Tuesday 14 April, tram 26 will run every 10 minutes during the rush hours after the obstruction.
  • Metro 52 running every 10 minutes during the day.
  • Bus 21 during the day will run every 10 minutes. Buses 15, 18, 22, 34, 35, 37, 41, 44, 47, 48, 55, 65, 66, and 69 will run every 15 minutes. It is possible that some of these routes will run less often during the evenings and Sundays. Rush hour bus 231 and the Schiphol buses 245, 246, and 247 will be in service on the normal timetable.
  • The other bus routes will be in service every 30 minutes during the entire week. 
  • The night buses will be in service during the weeend nights once per hour just like through the week.
  • The Buiksloterweg ferry route will be in servie with fewer ferries.

As of 30 March, you can find the timetable - except for the change for the Buiksloterweg ferry - in the journey planner.

No more bicycles in tram 26

The adjusted boarding options means it is not longer permitted to take a bicycle on tram 26. 

Cancel season tickets and travel products

The coronavirus measures have reduced the number of people using public transport, so the timetable has been adjusted where fewer people are traveling. This has led to us receiving many questions about the early or interim cancellation of a variety of types of subscriptions and other travel products. 

Customer Service opening times changed

As of Monday 30 March, the opening times for GVB Customer Service have changed. Our staff is reachable Monday through Friday, 08:30 to 17:00. This applies to contact by phone and online-social media channels.
The phone waiting time may be longer than you are used to.

GVB Service & Tickets counters opening times restricted

As of 28 March, The GVB Service & Tickets counters in Centraal Station en Station Bijlmer ArenA will be opened all days from 10:00 to 18:00.
The Station Zuid and metro station Noord counters are closed.

It is possible that additional measures may be taken that will affect opening times.
So, always check this site for the actual opening times.

Purchaing travel products online

You can manage many things about your travel products from your home, which means you don't have to go to a GVB Service Point or Service & Tickets desk. For example, do you want a balance on your e-purse or renew your travel product? Try as much as possible to do this online in this period. It is easy for you to order purchase an e-purse balance or othe travel product in our webshop. You will then be able to pick up your order at one of the venind machines in your neighbourhood. You can then easily manage your product using MijnGVB.