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Service and timetable changes

Responsible travel is done together

Responsible travel during these unprecedented times is something that we do together. We like to take everyone to their destination. It is and therefore continues to be important that we all abide by the measures. We will summarise them once again just to be sure.

Only travel if necessary. And: only travel if you do not have any symptoms, wash your hand properly before and after your journey. Wear a face mask throughout your entire journey (including over your nose) and put it on before boarding the vehicle! Avoid busier rush hour times as far as possible. 
Please also respect other travellers and GVB staff, because we must work together to travel responsibly during this difficult time.

 

Obligation to wear a face mask extended as of 1 December

To stop the spread of the coronavirus, the government has decided to make a face mask compulsory in public indoor spaces too. This includes shops, museums and theatres etc., but also the area around public transport.  
Face masks have already been compulsory in public transport since 1 June, but as of 1 December 2020, it is also compulsory to wear a face mask in metro stations, on platforms and at bus and tram stops. Everyone aged 13 years and above is required to wear a face mask.

You are responsible for purchasing your own face mask.

 

What face mask is/is not permitted in and around public transport?

In and around public transport, you are required to wear a non-medical face mask which covers the mouth, nose and chin. A scarf or bandana is not permitted. Neither is a plastic face mask, splash guard or face shield permitted, as they do not fully cover the mouth and nose.

Travellers with a medical condition or disability are exempt from this rule.

Travellers who are unable to wear a face mask due to a disability or chronic disease are not required to wear a face mask either. Neither are people who would become severely distressed by wearing a face mask. In both cases, that also applies to any carers travelling with them.
Whenever it is possible for travellers and/or their carers to wear a face shield, we urgently advise wearing one.
 
Whether you fall under this exemption will depend on your personal situation. That means that you must be able to prove why you qualify for an exemption from the face mask obligation.
Our employees are permitted to ask travellers not wearing a face mask why they are unable to fulfil the obligation.

Unique GVB face masks for a better world

For a limited time only, we at GVB are selling a unique, reusable face mask. Made in collaboration with the company Tiny Miracles from Amsterdam. This face mask not just enables you to travel in a responsible and sustainable manner, but you are also making a contribution to Tiny Miracles' mission to keep people out of poverty in India. 
The face masks are sold in packs of 2 via our Service & Ticket offices and online via OVshop.nl and cost €8.95 per set. Take a ride on the green side!

 

Face masks for sale in the vicinity of public transport

Our GVB Service & Tickets kiosks also sell single-use face masks (2 for €2). 

Face masks can be purchased from vending machines at certain GVB locations:
  • Central Station at the platform for metros 51, 53, and 54
  • metro station Nieuwmarkt at the Nieuwmarkt exit
  • metro station Waterlooplein at the Stadhuis exit
  • metro station Weesperplein, in the hall and in The Pitch store
  • metro station Wibautstraat at the North exit in The Pitch store
  • metro station De Vlugtlaan on the platform
  • metro station Jan van Galenstraat, on the platform
  • metro station Postjesweg, on the platform
  • Station Lelylaan, in the hall in the old GVB Service & Tickets kiosk
  • metro station Heemstedestraat, on the platform
  • metro station Henk Sneevlietweg, on the platform
  • metro station Noord in the hall

You can buy a packet of 5 for €5. PIN card payments only!

Preferably purchase your ticket in advance: online or pre-sale

It is now possible to buy a ticket from the bus or tram driver once again. On the tram, tickets can also be purchased directly from the conductor. No conductor is present on tram lines 5, 19 and 24,
But be smart and clever about it: for example, be prepared for your trip and purchase your ticket or travel product in advance. You can do so online in our webshop if you have an OV-chipkaart. Or purchase a ticket from one of our many sale outlets in the city. 

You can manage many things about your travel products from your home. For example, do you want a balance on your e-purse or renew your travel product? In the future, try as much as possible to do this online during this virus period. It is easy for you to order purchase an e-purse balance or other travel product in our webshop. You will then be able to pick up your order at one of the vending machines in your neighbourhood. You can then easily manage your product using MijnGVB.

Separate tickets can be bought at the stop/station vending machine or at one of the many GVB points of sale.