You can cancel your annual monthly-paid season ticket in MijnGVB
. You cancel as of the first subsequent month and depending on your payment debit date. Note! You will then lose the first two free months at the end of the season ticket period.
If you purchased a season ticket using a GVB Service & Ticket counter, you can request a cancellation via the Customer Service web form
. It also applies here that the cancellation will be as of the following month. Make sure you indicate which date (retroactive dates are not possible), your OV-chipkaart number and its the expiration date, name/address/city, and your bank account number. You will then receive a message from us indicating your season ticket was cancelled. You will still need to go to a GVB vending machine to pick up your cancellation! Make sure that your season ticket really has been cancelled.
The coronavirus situation has led to longer waiting times for GVB Customer Service than you are used to.