Customer service

Customer service is available by phone on 0900 - 80 11

(usual call charges) 

Monday through Saturday 07:30 – 20:00. 
Not on Sunday and public holidays: Easter Sunday, King's Day, Ascension, Whit Monday, 1st and 2nd day of Christmas, and New Years Day.

Questions via Twitter: @GVB_klanten
Monday through Saturday 08:30 – 19:00

What can we do for you?

Complete the correct form and we will help as soon as possible.

Processing times

Queries and complaints
We endeavor to answer your question within five workdays and your complaint within fifteen workdays.

We try to handle your submitted refund claim within fifteen workdays. You will receive a notification of whether your claim is accepted or refused. 

Objection to ticket
We endeavor to respond to your reaction to the receiving a ticket within 28 workdays. 

Travel news

  • Ferries moving back to the Pontsteiger, Nachtelijk West ferry

    13 juni 2018
    Travel news
    Monday 18 June, the Houthaven ferry, the Distelweg ferry, and the Nachtelijk Westveer (nightly west ferry) relocated from the Westerdoksdijk back to...
  • Connexxion strike on 7 June

    7 juni 2018
    News items, Travel news
    Thursday 7 June, the workers of the regional transport company will once again be on strike. The strike is due to the difficulties surrounding the collective bargaining agreement…