Customer service

Customer service is available by phone on 0900 - 80 11

from Monday through Saturday: 09:00 - 19:00. 
20 cents per call plus your usual phone charges 

 

What can we do for you?

Complete the correct form and we will assist you soon.
 

Processing times

Queries and complaints
We strive to handle your requests within 5 workdays and your complaints within 15 workdays.

Claim
We strive to handle your submitted claim within 15 workdays. You will receive a notification indicating whether your claim is granted or rejected. 

Objection to ticket
We endeavor to answer your response to receiving a ticket within 28 work days. 

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