Customer service

Customer service is available by phone on 0900 - 80 11

from Monday through Saturday: 09:00 - 19:00. 
20 cents per call plus your usual phone charges 


What can we do for you?

Complete the correct form and we will assist you soon.

Processing times

Queries and complaints
We strive to handle your requests within 5 workdays and your complaints within 15 workdays.

We strive to handle your submitted claim within 15 workdays. You will receive a notification indicating whether your claim is granted or rejected. 

Objection to ticket
We endeavor to answer your response to receiving a ticket within 28 work days. 

Travel news

  • GVB experimenting with service counter on the tram

    16 januari 2017
    News items, Travel news
    In the coming months, we will experiment with a service counter instead of a conductor's cabin. Personal contact…
  • No more cash in the night bus

    16 januari 2017
    Travel news
    Starting on 1 February, it will no longer be possible to use cash to pay for a ticket in the GVB night buses. This is because...