(usual call charges)
Monday through Saturday 07:30 – 20:00.
Not on Sunday and public holidays: Easter Sunday, King's Day, Ascension, Whit Monday, 1st and 2nd day of Christmas, and New Years Day.
Questions via Twitter: @GVB_klanten
Monday through Saturday 08:30 – 19:00
Complete the correct form and we will help as soon as possible.
Queries and complaints
We endeavor to answer your question within five workdays and your complaint within fifteen workdays.
We try to handle your submitted refund claim within fifteen workdays. You will receive a notification of whether your claim is accepted or refused.
Objection to ticket
We endeavor to respond to your reaction to the receiving a ticket within 28 workdays.