Customer service

Customer service is available by phone on 0900 - 80 11

(usual call charges) 

Monday through Saturday 09:00 – 19:00. 
Not on Sundays and public holidays.

What can we do for you?

Complete the correct form and we will help as soon as possible.

Processing times

Queries and complaints
We endeavor to answer your question within five workdays and your complaint within fifteen workdays.

We try to handle your submitted refund claim within fifteen workdays. You will receive a notification of whether your claim is accepted or refused. 

Objection to ticket
We endeavor to respond to your reaction to the receiving a ticket within 28 workdays. 

Travel news

  • Regional transport strike on 4 January 2018

    3 januari 2018
    News items, Travel news
    Regional transport has announced that there will be a strike on Thursday 4 January 2018. GVB is a city transport company and will not take part in the strike…
  • Vote on the best GVB travel improvement of 2017

    11 december 2017
    News items, Travel news
    Starting today and under the title "What makes you happy as a passenger", you can choose which travel improvement is the best…