Customer service

Customer service is available by phone on 0900 - 80 11

(usual call charges) 

Monday through Saturday 09:00 – 19:00. 
Not on Sundays and public holidays.

What can we do for you?

Complete the correct form and we will help as soon as possible.

Processing times

Queries and complaints
We endeavor to answer your question within five workdays and your complaint within fifteen workdays.

We endeavor to handle your submitted claim within fifteen workdays. You will receive a notification whether your claim is accepted or refused. 

Objection to ticket
We endeavor to respond to your reaction to the receiving a ticket within 28 workdays. 

Travel news

  • No smoking on the ferries

    19 oktober 2017
    News items, Travel news
    As of 1 January 2018, smoking will no longer be permitted on GVB ferries. The municipality of Amsterdam has decided this and GVB…
  • Lots of interest in the new model 15G tram

    12 september 2017
    News items, Travel news
    Travelers, interest groups, and other interested parties acquainted themselves with GVB's new 15G tram. In July…