Customer service

Customer service is available by phone on 0900 - 80 11

from Monday through Saturday: 09:00 - 19:00. 
20 cents per call plus your usual call charges 

 

What can we do for you?

Complete the correct form and we will help as soon as possible.
 

Processing times

Queries and complaints
We endeavor to answer your question within five workdays and your complaint within fifteen workdays.

Claim
We endeavor to handle your submitted claim within fifteen workdays. You will receive a notification whether your claim is accepted or refused. 

Objection to ticket
We endeavor to respond to your reaction to the receiving a ticket within 28 workdays. 

Travel news

  • Services on 4 and 5 May

    3 mei 2017
    Travel news
    On Thursday 4 May, there will be several diversions due to the Commeration of the Dead service. At 20:00, our vehicles will be still for two...
  • Elevators at metro stations fitted with odor system

    1 april 2017
    News items, Travel news
    Last year, GVB installed odor systems in the old elevators along the Oost route. Sprayers have now been installed in all elevators…