A system problem on 16 August prevented students using their travel product to travel for free with us and some other transport companies. If you were entitled to travel for free, yet an amount was deducted from your OV-chipkaart balance, you will be refunded this amount.
The amount will be automatically readied and you will be able to pick it up and load it on your card as of 26 August at one of our vending machine. Select the option 'pick up order'.
The malfunction has been resolved. Please accept our apologies for the inconvenience.