Traveling with the OV-chipkaart is simple. Occasionally, something can go wrong.
- Too much money was debited from your OV-chipkaart for a trip..
- You forget to check out or could not check out.
- A transaction at a Add Value Machine failed or went wrong.
There is a claim form for such situations. You can use this form to reclaim overcharges in travel costs. Submit your request as quickly as possible. The completed claim form must be received by GVB within three months of the date of the incomplete or failed transaction.