Safe public transportation is one of the most important core values of GVB. This is why we are so focused on ensuring we improve public safety as much as possible.
Surveillance while travelling
GVB drivers and conductors know all the safety regulations. Buses, trams, metro stop and stations are equipped with cameras. The images of the metro stations are mostly monitored live by our central traffic management team. All images can be requested by the police and viewed if a police report has been made.
Assistance in emergencies
If an incident or disaster occurs, the driver or conductor contacts traffic management immediately. The traffic management team ensures that assistance is forthcoming as soon as possible from GVB staff members of emergency services. A Service & Alarm pillar is located at every metro station where you can contact a GVB staff member immediately.
The staff of GVB Servie & Safety are trained as investigating officers and combat fare dodging by performing daily ticket checks in uniform or plain clothes. This may also be carried out in collaboration with the police and the Public Transport Safety Team. They also police travel regulations, such as feet on the seats and littering.
They safeguard public safety by solving problems on location when there are obstructions to travel, incidents, or disasters.
Service and prevention
You will see the staff of the Metro Service Team at metro stations and metro stops who can answer your questions or assist you when necessary. They are present at special events and other locations where they may needed, such as stops near schools where students are a nuisance. To avoid such problems, GVB has a special education course for first classes. .
With respect to public safety, GVB works closely with the police, the the Public Transport Safety Team, the municipalities of Amsterdam and Amstelveen, the urban districts and the Public Prosecution Service.