In the previous weeks, there has been almost daily contact with the Anne Frank House and the Jewish Community. The reason was because of alleged offensive remarks by tram drivers on 8 August last.
We took these reports very seriously and have done everything possible to discover how the story arose. This was done in constructive cooperation with the Jewish Community.
GVB has been in constant contact with the Anne Frank House about the progress of the investigation. Staff have been questioned many times and maintain that they did not make such remarks. They do not agree with the content of the remarks as reported by the media.
Nonetheless, GVB has implemented a number of measures:
* Articles placed in the staff magazine and on the GVB intranet about social etiquette and about the background and work of the Anne Frank House foundation.
• The subject is discussed in work meetings.
• More attention is given to social etiquette during the introduction of all new employees
• Written information sent to all employees about GVB standards, about the completion of the investigation and the cooperation with the Jewish Community.
Currently, there are talks with the Anne Frank House about possibly providing information to GVB staff. The form, content and planning is the topic of the talks.
Tram number 8
Clear and concrete action was also taken regarding the incorrect use of tram numbers. The number 8 has been removed from all trams. Thus, it physically no longer possible for a tram to display the number 8.